SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kvell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kvell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This bottle really does it for me! The first thing that caught my eye was the time markers. You know how it is - you get busy with your day and before you know it, hours have passed without a single sip water. But with these dandy reminders on the side of the bottle, staying hydrated becomes a no-brainer. The design's smart too, lightweight but sturdy enough to handle my hectic lifestyle. Whether I'm hustling at work or hitting up some heavy-duty workouts at the gym, this bad boy can take a hit without breaking a sweat (or leaking all over my stuff). It's got durability in spades and doesn't feel like one of those flimsy bottles that'll crack if you look at 'em wrong. And let's not forget about its transparency! This isn't just any ordinary clear bottle we're talking about here; there’s something pretty cool about seeing your drink slosh around inside as you go about your day. Plus, being able to see exactly how much liquid is left helps keep track of intake which is super helpful when trying to meet hydration goals. This bottle ticks all the boxes for me: practicality because of those genius time markers; ruggedness due to its solid build quality; and style points thanks to its sleek transparent design. So yeah...I’m totally loving this little gem! No doubt it's going straight into my daily essentials kit from now on.
so happy with my purchase. it's just perfect for tracking my daily water intake. plus, its transparency gives me a clear view of how much i've consumed and how much is left.
Light, sturdy and stylish!
This has an amazing addition to my everyday routine 🙌 extremely helpful and the plastic material doesn't add any extra weight in my bag.
recommend
Adore this transparent bottle! 😍
so thrilled with my new acquisition. it's just what i needed for monitoring my daily hydration quota. plus its see-through nature allows me to easily visualize how much i've s and how much remains.
Love the transparency - it's perfect for monitoring my daily hydration levels.
Good quality
A must-have for any fitness enthusiast.
Cool
The clear with hour indicators makes staying hydrated easy and fun.
ok
An excellent tool to ensure I'm enough water throughout the day.