SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kvell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kvell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I must say, I am genuinely taken aback by the high level of quality and practicality that this tool set offers. It has proven to be an all-encompassing solution for taking care of my beloved little green friends - my plants. The range of tools included in the set is incredibly comprehensive, providing me with everything I could possibly need to maintain their health and beauty. it's clear that a lot of thought went into curating this collection as it comprises every essential gardening implement one would require. Whether you're repotting your favorite fern or pruning your prized petunias, rest assured knowing you have all necessary instruments at your disposal thanks to this handy kit.This saves time and effort on my part which can then be invested back into nurturing my plants.
Just what I needed for my succulent collection! These tools are sturdy and easy to use. A must-have for any plant lover. 🌵👍
This product is absolutely fantastic! Ever since I started using it, the task of tending to my indoor garden has become so much more manageable and enjoyable. The ease with which I can now care for my beloved plants is something that truly delights me. The most noticeable change is how simple and effortless everything seems. From watering to pruning, each chore related to maintaining the health and beauty of my indoor garden has been made significantly easier by this wonderful. It's as if a heavy burden has been lifted off my shoulders one that I hadn't even realized was there until it was gone. But what really sets this product apart from others on the market isn't just its functionality but also its design. Its construction shows an understanding of both practicality and aesthetics. This not only makes it highly effective at what it does but also ensures that it adds an extra touch of charm to any room where it's used . So if you want to make tending to your indoor garden not just simpler but also more enjoyable – look no further than this fantastic item!
Absolutely love this set! Makes caring for my plants an absolute breeze. 😊🌱
I received these as a present and they're absolutely ideal. The set includes an assortment of tools that cater to every gardening requirement you could possibly have. Whether it's weeding, planting, or pruning, this collection has got you covered. The variety is truly impressive - from trowels for digging holes to pruners for trimming plants and shears for shaping hedges, each tool serves a unique purpose in the garden. It’s like having a complete toolbox specifically tailored for the green-thumbed enthusiast. If you’re someone who enjoys spending time amidst nature nurturing plants or if your loved ones have green fingers then this versatile toolkit would make an ideal gift – it’s practical yet thoughtful!
no more struggling with big bulky tools, these are just right size and do the job perfectly 👏
Everything that was stated in the description received. Complete set. The quality of the product can be visually rated as good, later I can write my impressions more accurately as I use it. Delivered quickly, the packaging is not damaged, thank you, dear seller.
The best thing about this toolset? It's super durable - been using mine daily and they're still going strong!
this toolkit rocks! handy lightweight yet strong enough to handle tough jobs 💪
If you happen to be someone who has a fondness for succulents or any other type of small plants and you are currently nurturing them at home, I would highly recommend that you invest in one of sets. Trust me when I say this - it's an investment that you will not regret. These sets usually come with all the essential tools and accessories required for maintaining your beloved green companions. Whether it is about trimming the overgrown leaves, watering the plants in a controlled manner, or gently moving around the soil without harming the roots; everything becomes so much easier with these tools by your side. Every plant lover knows how delicate succulents can be. They require gentle care and attention to flourish properly. And this is exactly where these sets come into play. With their help, even those who are new to gardening can take proper care of their plants without any hassle.
Item as described. Everything is shallow. For the purposes that I took, everything is super, everything fits. Many different items. I'm happy.
Bought this on a whim but now I can't imagine maintaining my indoor garden without them!
Consistent with the description
My succulents are thriving thanks to this handy set of tools – couldn’t be happier with the purchase.
finally found the perfect kit for my needs...it's practical, durable and makes tending to my plants so much easier 🌿
Cool, exact as described.
Very happy with this, everything you could ever think of needing if you keep indoor tropical plants, succulents or cacti! I’ll give the seller another chance with the mat because we’re so happy with this set.