SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kvell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kvell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I'm completely in love with my new health companion! Its sleek style keeps me looking fashionable while also helping me keep track of my fitness goals – wouldn't want to be without it for even a day now! This tech piece has truly upgraded how I approach personal wellness: monitors vital signs such as heart rate and sleep cycles providing invaluable insights into maintaining optimal health levels plus gently nudges when hydration time comes around making sure I'm always adequately hydrated throughout the day - something often overlooked otherwise!
My life has improved since I started using this smartwatch. It's like having a personal trainer right on your wrist reminding you to stay active and healthy.
it's hard to express how amazing this device is! allows me to keep tabs on vital signs such as heart rate and sleep cycles, even nudges me when I need to hydrate. every individual mindful about their health should consider getting one!
satisfactory
this watch is unbelievable! helps me monitor my heart rate, sleep pattern and even reminds me to drink water. every health-conscious person needs one!
oh my, this watch is a gem! it's like having a tiny wellness coach strapped to your wrist. not only does it look sleek and stylish but its functionality is top-notch. from monitoring heart rate to keeping track of sleep patterns, every feature screams health-consciousness. the hydration reminder? simply brilliant! i've become more active and healthier since i started wearing this beauty on my wrist. honestly can't envision a day without it.
A stylish and functional health companion, wouldn't want to be without it.
absolutely love my new health companion! it's sleek, stylish and keeps me on track with my fitness goals. wouldn't be without it.
Wholly charmed by my new wrist, I must say! It's such an excellent mix of fashion and utility that keeps me in line with all my health objectives. The design is so elegant yet packed with features that help me stay fit and healthy - feels like having an ever-present fitness guide right there on your arm nudging you towards well-being goals. Since I started using this smartwatch, there has been a noticeable improvement in my lifestyle; indeed hard to imagine life without it now!
Completely smitten with my new wrist companion. It's a perfect blend of style and functionality, keeping me aligned with my health targets. Honestly, can't imagine a day without it.
Monitors vital signs while keeping me fashion-forward. Highly recommend!
this piece of tech has truly upgraded my lifestyle! it feels like having an on-hand fitness coach that nudges you to maintain your wellbeing. since i started wearing this watch, i've been more active and healthier!
worthy
This device has truly revolutionized how I approach personal wellness! Its ability to monitor vital signs such as heart rate and sleep cycles provides invaluable insights into maintaining optimal health levels. Plus, the gentle nudge when hydration time comes around makes sure I'm always adequately hydrated throughout the day - something often overlooked otherwise! All these benefits wrapped up in one stylish package make for an essential accessory for anyone serious about their wellbeing.
An invaluable tool for anyone serious about their wellbeing. Love it!