SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kvell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kvell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
These bicycle grips are truly a revelation. The double lock system ensures that they stay firmly in place, which is a huge plus on those long rides where you don't want to be constantly adjusting your grip. They're also shock-absorbing, reducing fatigue and making for a much more comfortable ride overall. I've noticed a significant improvement in my biking experience since switching to these grips - they're easy to install, durable and have really enhanced the control I have over my bike.
Shock-absorbing, comfy, and secure - these grips are a biker's best friend! Totally recommend.
i've been using these bicycle grips for a while now...and i must say, the comfort level is top-notch no more hand fatigue on long rides thanks to their shock-absorbing nature. plus, the double lock system keeps them firmly in place...no annoying adjustments needed love them!
these grips have totally transformed my biking experience. they're super comfortable, shock-absorbing and the double lock ensures they don't slip mid-ride. can definitely recommend to any serious cyclist out there! đź‘Ś
recommend.
As an avid cyclist, I've tried a multitude of grips over the years. However, these shock-absorbing double lock bicycle grips have been a standout addition to my biking gear. The first thing that struck me was how comfortable they are - even on long where fatigue tends to set in, these grips significantly reduce discomfort and hand strain. The shock-absorbing feature is not just a gimmick but really works wonders on bumpy terrains, absorbing vibrations effectively and providing smoother rides. But what sets them apart for me is the double lock system. It's truly impressive how securely they stay in place without any need for adjustments during the ride - something that can't be said about many other bike grips out there! Moreover, their durability has also been commendable so far with no signs of wear or tear despite regular use. In conclusion, if you're looking for reliable and comfortable bike grips that deliver on their promises, look no further than these.
Superb comfort and grip security - these bicycle grips are a definite must-have!