SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kvell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kvell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
🌿 I've been using these pruning shears for a few weeks now and they have proven be absolutely fantastic! They are not just simple and straightforward to use, but also exhibit an impressive level of durability that is hard to find in other brands. What's more, these pruning shears have actually managed to transform my perspective towards tending to my garden. Earlier viewed as a laborious chore, it has now become something I eagerly look forward to each day! It's amazing how having the right tools can completely change one's experience. The quality performance and high efficiency of these pruning shears make them an excellent investment for any green thumb out there who values their time and effort in maintaining their garden or yard. The difference they bring about in your regular gardening activities will leave you pleasantly surprised. In conclusion, if you're someone who enjoys spending time nurturing plants or simply wants tools that make life easier around your green space, then these pruning shears come highly recommended from this satisfied user! Their superior functionality coupled with their durability makes them worth every penny spent on them. 🍃✂️💚
Just what I needed for my garden these shears cut through branches like they’re nothing. Plus, they feel really sturdy in hand - quality stuff!
Super sharp and easy to handle 👍
As an avid gardener, I've tried many different tools over the years. But these pruning shears? They're top-notch! The grip is comfortable even during long hours of work, and the sharpness of the blade is unparalleled - it slices through branches effortlessly while maintaining its edge over time. Plus, they feel sturdy in hand which boosts confidence when tackling tougher plants or trees. A definite must-have tool for anyone passionate about their outdoor space.
Recommend 😉
I'm new to gardening and was looking for something reliable yet beginner-friendly...and boy did these pruning shears deliver! 😊 Not only do they fit perfectly in my hands (no cramps after usage), but their cutting power is amazing too - no need to apply lots of pressure at all; it's almost as if they’re doing all the hard work for you!! And let's not forget how robust they are due to that alloy steel construction...I can tell this pair will last me a good while!
👍
I'm absolutely loving these shears! They make quick work of my overgrown shrubs and the grip is so comfortable. A great addition to my garden tools!
As someone with arthritis, finding comfortable gardening tools can be tough but not anymore! These shears have been a blessing; so easy on the hands yet powerful enough to tackle any task.
👍👍👍
I was pleasantly surprised by how lightweight yet effective these pruning shears are. Definitely makes maintaining my plants less of a chore!
Cutting back hefty branches used to be quite difficult until I got myself this pair of pruners- now it's almost fun!! Superb cutting power coupled with ease-of-use...what more could a gardener want?
Bought them on recommendation from a friend who’s into horticulture and boy am I glad that I did!! These pruners offer top-notch performance without causing any strain or fatigue- just perfect 👌