SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kvell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kvell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Man, I gotta tell ya, this carrier is the real deal! It's been a helper for me and my long bike rides. Before getting this bag, I used to struggle with keeping my drink chilled during those grueling hours on the road But now? No more warm drinks for me! Here's how it goes down: before heading out on any ride, regardless of distance or duration, I pop in my drink into the carrier bag. And let me just say that every time without fail - bam! My drink stays cold as ice throughout the entire journey. I mean seriously folks, what else could you ask for? This thing does exactly what it promises and then some. The design is sleek and simple; no fuss or frills which suits me just fine because all I need is functionality when it comes to biking accessories. And don't even get me started on durability! This little bag has stood up against sun rays beating down on hot summer days and chilly winds during winter rides alike. It doesn't matter if you're going uphill or racing downhill at top speed – your beverage remains perfectly chilled inside this magical sack. Nowadays whenever someone asks about must-haves for long bike rides, guess what pops up first in my mind? Yup – you guessed it right! This amazing carrier bag that keeps your thirst quencher cool as a cucumber while you pedal away towards new adventures. So yeah fellas if anyone’s looking for something reliable to keep their drinks cold during lengthy bike trips...well look no further 'cause this here’s your answer! 🚲💦
Perfectly insulated and easy to carry, this bottle carrier is a must-have for every cyclist.
This little gem has been a lifesaver the summer heat. My drinks stay cold for hours!
i'm really impressed with how well it keeps my drinks cool even after hours of biking under the sun ☀️🚴♀️
this thing is so handy! i don't know how i ever cycled without one before...
I was skeptical at first but now I can’t imagine going on a ride without it. It's that good!
The insulation is top-notch - even after 3-hour rides, still got ice-cold water waiting for me.
Bought this as a gift for my husband who loves cycling and he absolutely adores it! 💝🎁
Absolutely brilliant! Makes staying hydrated while cycling so much easier and enjoyable.
nice
the convenience it brings is just amazing...easy to attach, great insulation, perfect size. love it!
A truly worthwhile investment for any cyclist looking to keep their beverages chilled during long rides 🚴♀️💦👌