SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kvell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kvell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I recently purchased this adorable hanging planter as an anniversary gift for my wife who has quite the green thumb. She was thrilled with its quirky design and couldn’t wait to fill it with one of her beloved succulents. Now, every time we step into our patio, we're greeted by this cheerful swinging face brimming with lush greens - definitely lifts our spirits! A perfect blend of functionality and style.
This adorable little gem of a planter adds instant personality to any space it graces - indoors or outdoors alike! My ferns seem happier than ever in their new home.
Cute planter, very original!
If you're someone who loves plants as much as I do and are looking for something fun yet functional for your gardening needs, then look no further! This swing face hanging pot comes highly recommended from me.
I am absolutely smitten with my new swing face planter! From the moment it arrived, I knew it was going to be a delightful addition to my balcony garden. It's not just another run-of-the-mill plant holder; no, this piece is truly charming and adds an element of enchantment that makes my green space feel like a magical. The quality of this swing face planter cannot be overstated. The craftsmanship is clearly top-notch - every detail has been thoughtfully designed and carefully executed. You can tell that this isn't mass-produced but made with love and attention. I've chosen to plant some trailing ivy in it, which turned out to be an excellent decision. The way the vibrant green leaves cascade down from the pot creates such a dynamic visual effect. It almost looks as though the planter has hair, giving it even more character than before! What struck me about this product was also its ease of installation - there was absolutely no fuss at all! Hanging up the planter didn’t require any complicated tools or techniques; everything needed came included and setting up took mere minutes. This whimsical touch added by the swing face planter really does bring a unique vibe into any green space- whether you have an extensive backyard or just a tiny balcony garden like mine. Every time I step outside now, I'm greeted by its quirky charm which never fails to put a smile on my face. If you're someone who loves plants as much as I do and are looking for something fun yet functional for your gardening needs, then look no further! This swing face planter comes highly recommended from me. Add one (or two!) to your collection today – believe me when I say you won't regret it! 💚🌿
love it
I recently got this delightful swing face planter as an anniversary gift for my wife who adores gardening. She fell in love instantly with its whimsical design and couldn’t wait to nestle one of her cherished succulents inside it. We are now greeted by this cheerful face adorned with lush greens whenever we set foot on our patio- truly uplifting our spirits! It's the perfect mix of function and style.
What a delightful addition to my garden! This hanging planter has brought so much charm and character with its unique design. It's easy to install and looks amazing with trailing plants.
I am head over heels for my new hangingter! The moment it arrived, I could tell that this wasn't just another ordinary plant holder. It has a unique charm and adds an enchanting touch to my little balcony garden. Every detail of the planter is meticulously designed, showing off top-notch craftsmanship. You can genuinely feel that it's not mass-produced but made with love and care. I decided to fill mine up with trailing ivy, which cascades down from the pot like hair - giving it even more personality! Plus, installation was a breeze; no complicated tools needed at all! Now every time I step outside, its quirky charm never fails to make me smile.
Absolutely love this artistic piece! The facial expressions on these planters are incredibly detailed which gives them such a lively feel; they've become conversation starters at many gatherings already.