SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kvell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kvell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
🌟🌟🌟🌟🌟 I am completely and utterly smitten with this charming, cute little planter! It has managed to capture my heart in a way that no other garden accessory ever has. This delightful piece is so much more than just an pot for my plants - it's a unique blend of functionality and aesthetic appeal. The adorable animal design is not only eye-catching but also adds an extra layer of charm and personality to my otherwise simple garden space. The intricate detailing on the animal face gives it a lifelike feel, making me smile every time I pass by. It effortlessly transforms my green space into something warm, inviting, and filled with character. I was pleasantly surprised by how well this lovely little planter holds up in all kinds of weather conditions too. Come rain or shine; it remains as vibrant and sturdy as the day I got it – truly designed to withstand nature’s elements! Furthermore, the resin material from which this enchanting item is crafted really impressed me with its quality. Despite several months of continuous outdoor exposure, there are absolutely no signs of cracks or chips anywhere on its surface! Its durability certainly exceeds expectations for such a delicate-looking item. This endearing planter makes gardening even more enjoyable for me while adding a touch of whimsy to any green space. Whether you're sprucing up your own backyard or looking for the perfect gift for another plant lover like myself - this delightful addition will undoubtedly bring joy! In conclusion: if you’re seeking something that marries practicality with cuteness — look no further! This adorable little planter ticks all those boxes splendidly while exceeding expectations in terms of resilience against wear and tear 😊
Five stars from me! This charming creature has truly brightened up my living room window sill. The quality is top-notch - resilient yet lightweight enough for easy movement around the house as needed. And let's not forget how beautiful it looks holding my favorite succulents... simply picture-perfect! It seems like such a small thing, but having this sweet little planter at home really boosts my mood every day.
🌟🌟🌟🌟🌟 I'm head over heels for this delightful little planter! It's more than just a home for plants; it brings character and charm to my garden. The adorable animal design is not only eye-catching, but also adds an extra layer of personality to my outdoor space. Not to mention the quality of the resin material - it has withstood all kinds of weather conditions without any signs of wear or tear. This charming item has turned gardening into a joy-filled activity for me, adding a touch of whimsy wherever it goes.
Cute
I've always been a sucker for anything that combines practicality with cuteness, and this product hits the nail on the head 🎯 Its whimsical animal theme brings such joy to our patio area while its robust resin build ensures longevity – perfect for someone like me who isn't exactly known for their green thumb 🤣 Overall, I couldn’t be happier with this purchase; it’s brought life (and laughter) into our outdoor space!
Absolutely smitten 🥰