SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kvell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kvell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
no more dehydration during long bike rides thanks to this amazing water storage bag. itâs tough as nails, easy to use, and holds plenty of water đŠ
Alright, so let's talk about this hydration bladder. No kidding, it's pretty fantastic! When you're out there in the great outdoors, be it hiking or biking, having a reliable source of water is crucial and that's where this baby comes into play. First things first: durability. This isn't some flimsy piece of kit that'll give up on you halfway your trek. Nah mate, this thing is as tough as they come. It can take quite a beating and still perform like a champ without any leaks or tears to worry about. But what really gets me stoked is the quick hydrate feature. I mean seriously, who has time to fumble around with lids and caps when you're mid-adventure? This bad boy lets me get my drink on super fast which means less hassle for me and more time enjoying the wilds. And don't even get me started on how perfect it fits into my outdoor gear setup! Whether I'm hitting trails on foot or pedaling away on two wheels, this hydration bladder always seems to find its place comfortably amongst my other equipment without causing any discomfort or imbalance. So yeah... if you're all about those outdoor adventures like yours truly here then do yourself solid favor - grab one of these hydration bladders pronto! You won't regret it; trust me on this one đ Keep hydrated folks â adventure awaits!
Its capacity is impressive and refilling it doesn't take much time at all!
Lightweight yet durable. Love it!
What a fantastic product! The durability truly stands out - no leaks or tears even after intense use. Plus, it keeps me hydrated quickly on those hot hiking days.
Superb quality!
i've tried many hydration solutions over the years but this one tops all. solid construction, easy access to water... what else could you ask for? đ
reliable and easy to use - a must-have for outdoor enthusiasts.
Solid construction, quick refill.
Impressive capacity with no leakage. Ideal for long biking journeys.
this thing rules!! so sturdy yet lightweight perfect for my weekend treks i'm telling you if you're into outdoorsy stuff get yourself one of these đ
Perfect blend of durability and convenience. Makes hydration effortless!