SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kvell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kvell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
💖✨ Wow, just wow! This hand saw has seriously revolutionized my DIY activities and taken them to a whole new level. I'm incredibly impressed by its efficiency and performance. Cutting wood, which used to be anduous task for me especially when dealing with those notorious flat-pack furniture kits, is now absolutely effortless thanks to this tool. The ease of use that this hand saw provides is simply remarkable. It glides smoothly through the material without any unnecessary strain on my hands or wrists - something that was a regular occurrence with previous tools I've used in the past. difference it's made in my work is like night and day! Moreover, what really catches your eye about this hand saw is its sleek design. It's not just another tool; it’s a piece of professional equipment that makes you feel like you're an expert craftsman every time you pick it up. There's something so satisfying about holding such a well-crafted instrument – one that looks as good as it performs. What’s more impressive? Despite using it frequently since purchase, there are absolutely no signs of wear or tear yet! That speaks volumes about the quality of materials used in manufacturing this product – sturdy enough to withstand repeated usage while maintaining top-notch performance. In conclusion, if you’re someone who loves crafting or takes pride in their DIY projects at home (or even professionally), then I highly recommend adding this fantastic hand saw to your toolbox collection. Its superior functionality combined with its high-quality construction truly sets it apart from other similar products available on the market today.
🌟🌟🌟🌟🌟 As a retired carpenter with over 40 years of experience, I've used many tools in my lifetime. But let me tell you, this hand saw is one for the books! It's light as a feather but cuts through wood like butter. The grip fits comfortably in my hand and doesn't cause any strain even after hours of use. Also, it’s incredibly durable - I’ve been using mine regularly for months now and it still performs just as well as on day. If you're into woodworking or simply need a reliable tool around the house, don’t hesitate to get this gem.
What a game-changer this hand saw has been for my DIY endeavors! It's transformed what used to be a stren task into an effortless one. The way it glides through wood with such ease is just remarkable, and there's no strain on my hands or wrists anymore. Plus, its sleek design makes me feel like an expert craftsman every time I use it. Despite regular usage, it still looks as good as new - clearly demonstrating the top quality materials used in its manufacture. For anyone who enjoys crafting or takes pride in their home projects, this tool is an absolute must-have.
I've used many hand saws in my time, but this one takes the cake. The grip is comfortable and it cuts cleanly every time. A+ product.
👍
💪💥 Power meets precision with this fantastic tool! My woodworking projects have never been better since I started using this hand saw.
I love it! 🙌
This handsaw has become an essential part of our family toolbox now - we use it for everything from home repairs to building treehouses for the kids 😄