SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kvell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kvell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I am absolutely thrilled with my new wind spinner pendant! Every time it rotates, the design seems to come alive and tells a story of its own. The tree of life motif is beautifully detailed - so much more impressive in person than any photo could capture. Plus, it's been holding up really well against the elements which was an initial concern for me being an outdoor item. Definitely worth every penny spent on this piece!
Such a wonderful addition to my garden! The tree of life wind spinner pendant is not only beautiful but also very sturdy. It spins smoothly and adds an artistic touch to my outdoor space.
This rotating pendant is simply stunning! I love how it dances in the wind, creating a mesmerizing spectacle. The tree of life design has such intricate, making it a unique for any home or garden.
I'm so pleased with this purchase! This wind spinner pendant with its tree of life motif has brought so much joy and tranquility our lives. It's definitely more than just an ornament!
As someone who loves anything related to nature and spirituality, the Tree of Life theme immediately resonated with me when I first saw it online. Now that I have it at home, I can't help but marvel at how mesmerizingly beautiful it looks when spinning gently in the breeze - almost like a dance between nature and artistry itself! Not only does this add a wonderful touch of elegance to our garden decor, but also serves as a constant reminder of life’s perpetual cycle and interconnectedness – something that brings great comfort during these uncertain times.
My wife gifted me this rotating pendant for our anniversary and I must say, it's one of the best gifts I've ever received. Its beauty lies in its simplicity yet profound symbolism - truly captivating!
The craftsmanship on this wind spinner is remarkable. Every time I look at it spinning gracefully outside my window, it brings me peace and reminds me of the beauty that exists in nature.
This product exceeds all expectations! Not only does it add charm to my patio decor, but also serves as a delightful visual treat whenever there's a breeze.
I am totally smitten by this rotating pendant! The way light reflects off each twist and turn makes every glance feel like you're discovering something new about its design - so enchanting!
The quality of this wind spinner pendant is top-notch; even after being exposed to various weather conditions, there are no signs of wear or tear whatsoever – impressive durability paired with timeless aesthetics!
This item caught my eye instantly when shopping online for some garden accessories – turned out to be an excellent choice. It's beautifully crafted, spins smoothly and the Tree of Life design adds a spiritual touch that I absolutely adore.