SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kvell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kvell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I've been on the hunt for a reliable oil sprayer for quite some time, and I'm so glad I found this one. It's made high borosilicate glass which is a big plus as it gives me confidence about its durability. You can tell it's not going to break easily or leak any harmful substances into my oils, which really puts my mind at ease when using it in the kitchen. What also sets this product apart is its 250ml capacity – just right for our family’s usage without having to constantly refill it! The design itself is sleek and fits perfectly in my hand making it easy to use when cooking or seasoning dishes. All things considered, this oil spray bottle has exceeded all of my expectations!
👍 Wow, this glass oil spray bottle is great! It's durable and the high borosilicate composition really makes a difference. The 250ml size is perfect for my kitchen needs. Highly recommended!
Love it!
Sturdy, safe to use and holds plenty
just got my new glass oil sprayer and it's so good 😊 love that it's from high borosilicate glass, feels super sturdy and safe to use. plus, the 250ml capacity means i don't have to refill it all the time.
This little gem of an oil sprayer has been a fantastic addition to my cooking routine. It’s well built with high-quality materials - particularly impressed by its high borosilicate glass construction. Plus, at 250ml, I'm not constantly refilling it which is such a bonus.
i must say this product exceeded my expectations! 👏
Highly recommend
Got myself a new glass oil sprayer and it’s fantastic 😊 the high borosilicate glass gives me confidence that it won't break easily. Plus, its 250ml capacity means less time spent on refilling.
beautiful and reliable
this little gem of an oil sprayer has been such a great addition to my kitchen routine. i love how it's built with quality materials like high borosilicate glass. also, being 250ml in size means i’m not always topping it up which is so convenient.
Solid
This oil sprayer has been an excellent find! Its construction from top-notch high borosilicate glass ensures durability while the generous 250ml capacity keeps refill trips at bay. Thumbs up!
When you cook frequently like I do, finding tools that make your life easier is always a blessing - and that's exactly what this glass oil sprayer did for me! Its high borosilicate construction ensures longevity and safety while handling different types of oils. This material won't crack under pressure nor will leach unwanted chemicals into your food items, giving peace of mind every time you reach out for it during meal preps. Moreover, with a generous 250ml size, refilling becomes less frequent thus saving valuable time that could be better spent elsewhere in the kitchen. Ergonomically designed with an easy-to-use mechanism only adds more points to its favor! In summary: sturdy build quality coupled with practical size makes this product an indispensable piece in any home cook's arsenal.
ok
This 250ml oil spray bottle is an absolute lifesaver in the kitchen.