SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kvell (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kvell.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Okay, so I was a bit skeptical about this scalp massager, but wow, was I pleasantly surprised! The sensation is otherworldly - like a flurry of gentle fingers massaging your head. It's so lightweight and perfectly designed to hit all the right spots. I've found it especially helpful for easing headaches and it's just so relaxing before bed. The quality is top-notch and it seems like it will last a long time. For anyone on the fence, I'd say definitely give it a try - it's a small investment for a huge return in relaxation.
Never thought I'd rave about a head massager, but here I am! This little device is a slice of heaven. The way those 20 claws glide over my scalp, it's like a symphony of relaxation. It's so soothing and has become an essential part of my nightly routine. Even on the most stressful days, a few minutes with this massager and I feel a wave of calm wash over me. It's surprisingly durable and compact enough to take on trips. A definite must-have for anyone needing a quick stress relief.
I recently got this scalp massager and it's honestly been a game changer for me. It's incredibly easy to use and the feeling is just sublime. It's like a cascade of gentle, tingling sensations that flow from the top of your head, down your spine. The build quality is fantastic too - sturdy yet gentle on the scalp. It's become my go-to tool for relaxation after a long day at work. Even my skeptical husband tried it and now he's hooked too! A great buy, definitely recommend it.
An affordable way to de-stress and relax.
Entirely metal, sturdy, and excellent value for money.
Surprisingly delightful; a bit delicate but loved by the whole family.
Feels fantastic, excellent quality and scratching capability.
Odd but wonderful sensation; well-packaged and quickly delivered.
Recently discovered these; feels incredible, especially when used by someone else.
A high-quality product.
So impressive, I ordered another for my daughter-in-law.
Perfect for unwinding after computer work; great value.
Functions exceptionally well; thank you.
Incredibly relaxing, though unsure about hair growth benefits.
An impulsive buy for my wife, and she adores it.
Great for scalp massages, hoping to aid hair growth; might become a stocking stuffer.
A fun gift, especially enjoyable for kids.
Excellent quality and usefulness; would definitely repurchase.
Offers value far beyond its cost.
Better quality than others I've tried; more arms for a superior massage.
Feels amazing, gentle on the scalp and very soothing.
I love it for stress relief, and gifted one to a friend who enjoys head rubs.
Absolutely worth buying; don't hesitate.
Perfect for inducing sleep before bedtime.
Fun, though not essential; kids love it and it adds volume to hair.
Bought nine as Christmas gifts; a real crowd-pleaser.
Works well for its price; great job.
My senior dogs adore it; they're so relaxed and ask for more.
Exactly matches its description and images.
Incredibly satisfying and blissful to use.
Bound to be popular and very soothing.
It's like having a personal head massage.
My family loved it so much they've requested more.
An excellent gift choice; everyone appreciated theirs.
Feels absolutely wonderful.
A hit on a Christmas wishlist, intriguing and loved by the recipient.
Ideal for unwinding after a tough day; relaxing and effective for stress relief.
Sturdy and enjoyable to use; highly recommended.
Just a toy, nothing special
Extremely durable, a daily favorite in our household.
Impressed with the quality; definitely worth the investment and lives up to positive reviews.
Perfect as a stocking stuffer; feels just like gentle head scratches.
Exceptional product with durable rubber tips.
Intended as a gag gift, but became a hit with my kids. My youngest wears it as a crown, though it's a bit less hygienic now. Perfect for an affordable, fun gift.
Received as a Christmas gift, it's very relaxing. Lost the carry sleeve, so it's a bit bulky on the counter, but it's great otherwise.
These massagers are of top-notch quality, nicely packaged, and provide a delightful scalp experience. A must-have for stress relief in today's world.
Definitely a worthwhile purchase. An excellent head scratcher and massager for personal or shared use.
Amazing quality, feels incredible during use - a superb product!
This head massager is fantastic for self-use or for those who prefer less direct contact. It's beautifully packaged, comes in a set of two, and makes an excellent, affordable gift. Highly relaxing and beneficial for overall wellbeing.
Came broken